Data Protection Policy
Last Updated: March 1, 2026
Welcome to Our Privacy Journey
At Grax Media e Servicos Digitais Ltda, we believe privacy should be as clear as your morning coffee. This policy explains how we handle your personal information when you visit graxmedia.com or use our digital services. We've crafted this document to be straightforward and honest about our data practices.
Staying Connected via SMS
When you opt into our SMS communications, you're agreeing to receive up to 4 messages per week from Grax. These messages may include service updates, promotional offers, and important account notifications. Message and data rates may apply based on your carrier's plan.
- Text STOP to cancel SMS messages at any time
- Text HELP for assistance with SMS services
- Message frequency: up to 4 messages per week
- Standard messaging and data rates apply
- We support most major carriers in the United States
Your California Privacy Rights
California residents have specific rights under the California Consumer Privacy Act (CCPA). You have the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your personal information. We do not sell personal information to third parties.
- Request disclosure of personal information collected
- Request deletion of your personal information
- Opt-out of personal information sales (though we don't sell data)
- Non-discrimination for exercising your CCPA rights
- Submit requests via support@graxmedia.com
Digital Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience and analyze site performance. These small data files help us remember your preferences and understand how visitors interact with our content.
- Essential cookies for website functionality
- Analytics cookies to understand user behavior
- Preference cookies to remember your settings
- Marketing cookies for personalized content
- You can manage cookie preferences through your browser settings
Information We Collect
We collect various types of information to provide and improve our digital services. This includes information you provide directly, data collected automatically through your use of our services, and information from third-party sources when applicable.
- Contact information like name, email, and phone number
- Account credentials and profile information
- Usage data and interaction patterns
- Device information and IP addresses
- Communication preferences and history
- Payment and billing information when applicable
Keeping Your Information Secure
We implement robust security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include both technical and administrative safeguards designed to keep your data safe.
- Encryption of sensitive data in transit and at rest
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
- Secure data centers with physical access controls
- Employee training on data protection practices
How We Use Your Information
Your information helps us deliver exceptional digital services and maintain meaningful communication with our users. We use your data to operate our platform, provide customer support, send important updates, and improve our offerings based on user feedback and behavior patterns.
- Providing and maintaining our digital services
- Processing transactions and billing
- Sending service-related communications
- Analyzing usage to improve our platform
- Personalizing your user experience
- Complying with legal obligations
Protecting Our Youngest Users
Grax is committed to protecting children's privacy online. Our services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we discover we have collected information from a child under 13, we will promptly delete that information.
- No intentional collection from children under 13
- Prompt deletion of any inadvertently collected children's data
- Parents may contact us about children's information
- Age verification processes where appropriate
Sharing Your Information
We respect your privacy and limit sharing of your personal information to specific circumstances that support our service delivery or comply with legal requirements. We never sell your personal information to third parties for their marketing purposes.
- Service providers who assist with our operations
- Legal compliance and law enforcement when required
- Business transfers or corporate restructuring
- Protection of rights, property, or safety
- With your explicit consent for specific purposes
Your Control Over Personal Data
You have several options to control how we handle your personal information. We provide tools and processes to help you access, update, or remove your data according to your preferences and applicable privacy laws.
- Access your personal information we maintain
- Update or correct inaccurate information
- Request deletion of your personal data
- Opt-out of marketing communications
- Download your data in portable formats
- Lodge complaints with relevant authorities
Third-Party Services and Links
Our website may contain links to external sites or integrate with third-party services that have their own privacy policies. We encourage you to review the privacy practices of any third-party services you access through our platform, as we cannot control their data handling practices.
Updates to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you through appropriate channels such as email, SMS, or prominent notices on our website.
- Regular reviews and updates as needed
- Notification of material changes via email or SMS
- Effective date clearly displayed on updated policy
- Continued use constitutes acceptance of changes
Contact Information
We welcome your questions, concerns, or requests regarding this privacy policy or our data practices. Our team is here to help you understand how we protect your information and exercise your privacy rights.
- Email: support@graxmedia.com
- Phone: +17703187229
- Address: Rua 0029 Qd 51 Lt 11, Goiania, GO 74375250, Brazil
- CNPJ: 49038349000101
- Business Name: Grax Midia e Servicos Digitais Ltda
- Policy Effective Date: January 28, 2026